Frequently Asked Questions

Do you have to send us your seats?

If you are ordering the prebuilt seats and not a seat build, a kit or solo cover then no you DO NOT. You only have to send us the stock seats when ordering a seat build. Please include your name in the box with your seats so we can match them to your order.

 

Where to ship your seats?

Ship your seats directly to our shop, our address is:
Bella
528C Morse Ave
Schaumburg IL 60193

 

What is the turnaround time when you send us your seats?

Our target time is 2-3 business days. Although that is not a guarantee, we understand that you need your seats to ride and do our best to keep your down time as short as possible. Please allow some extra time for “custom builds” since those are hand crafted and each one is a “one of”
Ship times may also be a little longer following any of our big sales.

 

Can you install the kit yourself?

Yes but here are some things you should consider:
-proper installation requires specialty tools like a steamer or heat gun, pneumatic stapler, hole puncher, razors/cutters/cutoff wheel, a torch, upholstery glue - not everyone has these available to them or knows how to use them
- a professional upholstery shop will have prior experience installing upholstery and working with all the above tools, some of this may seem easier than it actually is
- a kit that is not properly installed may cause premature failure or may not function as it was designed to.

 

What is the warranty?

We will only warranty seats that were installed by us. The warranty only covers the foam against any deformation or damage. We do not warranty the grip covers including the stitching. We do not warranty the seat bases. We will review certain situations on a case-by-case bases but reserve the right to decline warranty claims at our discretion. We do not warranty “wear and tear” or damage that occurred due to crashes or concrete.

 

Do You Ship Internationally?

Yes, we send our seats all over the world. Our website will calculate international shipping at check out based on your shipping address.